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What does Service Strategy mean?

by | reviewed 2023-08-19

Service Strategy

(ITIL Service Strategy) A stage in the lifecycle of a service. Service strategy defines the perspective, position, plans and patterns that a service provider needs to execute to meet an organization's business outcomes. Service strategy includes the following processes: strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management. Although these processes are associated with service strategy, most processes have activities that take place across multiple stages of the service lifecycle.

What does Service Strategy mean? - dictionary definition
 

ITIL Dictionary S - Sarbanes-Oxley (SOX) to system management
ITIL Dictionary T - tactical to Type III service provider

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Methodology specific dictionaries / glossaries