BPM Stakeholder role
Chief Process Officer (CPO)
The Chief Process Officer (CPO) is the primary executive responsible for Business Process Management within the organization. This role ensures that BPM is fully integrated into the organization’s management philosophy and strategic objectives. The CPO is accountable for standardizing and streamlining business processes, ensuring consistent methodologies across all departments. They are responsible for developing and maintaining the BPM strategy, lifecycle, and governance frameworks. Additionally, they act as the driving force behind process improvements, working closely with other executives to align BPM initiatives with the organization’s overall business goals.Key Responsibilities:
- Oversee the development and implementation of BPM strategies and methodologies.
- Ensure BPM aligns with the company's long-term goals and management philosophies.
- Lead the initiative to embed BPM across all organizational levels, fostering a culture of continuous improvement.
Business Engineer
Business Engineers are the subject matter experts (SMEs) for their specific departments or functional areas. Their primary role is to provide deep insights into their area’s processes, ensuring that they align with broader business strategies. While not necessarily technical, Business Engineers possess a comprehensive understanding of their division's operations and can bridge the gap between strategic objectives and process design. Often senior managers or heads of departments (such as HR, Finance, IT, Sales), they provide critical input during business process modeling and optimization.Key Responsibilities:
- Represent their department in process analysis and design discussions.
- Align departmental processes with the organization’s overall strategy and goals.
- Provide expert knowledge on how processes within their area of expertise function and where improvements can be made.
Process Designer |
Process Designers are the skilled individuals who are responsible for producing the business process models. They will work with the Business Engineers to research, observe and document the business processes. Designers will use Business Process Modelling Notation (BPMN) to model the processes. |
Process Participant |
These are the frontline or end users of the business processes. They will input to the process modelling by explaining their activities, hand-offs and dependencies within their processes. |
Knowledge Worker |
Knowledge workers are also process participants, but they use software to perform activities within a process for example, invoicing or payroll. They will have a detailed knowledge of the steps followed with the software applications used. |
Process Owner |
Each process should have an owner who is responsible for managing the process and identifying inefficiencies and improvements during the modelling and optimisation stages of the BPM lifecycle. They work closely with the process participants and process designers. |
System Architect |
System architects are responsible for developing or configuring the business process management systems (bpms). See an example architecture diagram for a BPMS. |
Developers |
During BPM new software solutions may be needed or existing solutions may be integrated with other solutions or customized to improve a business process. |