Business Analysis, How To guides, Templates and advice

Each template comes with:

Microsoft Project plan tried and tested on real projects
100s of tasks covering the whole project lifecycle
.mpp 2007 compatible with most other Microsoft Project versions
Detailed user guide to configuring your plan
A 30 minute video guide to configuring your plan
Plans available for software projects, events, websites,
conferences, e-learning DVDs

Flowchart for a Service Request Call process

This flowchart shows call handling flow for a service request made by a customer to a call centre. The service request is generic (it could be for anything) and starts with a customer calling a call-centre agent, activities and key decision points are shown.

Click image to zoom in.

Download a flow chart for a Service Request Call process

Visio diagram of the Service Request Flowchart

PDF version

The Top 10 Flow Chart Symbols that you need to know

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