Flowchart for an Service Request Call process

This flowchart shows call handling flow for a service request made by a customer to a call centre. The service request is generic (it could be for anything) and starts with a customer calling a call-centre agent, activities and key decision points are shown.

Visio diagram of the Service Request Flowchart

PDF version

Click image to zoom in. image of a Flowchart for a distribution process
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