This flowchart shows call handling flow for a service request made by a customer to a call center. The service request is generic (it could be for anything) and starts with a customer calling a call-center agent, activities and key decision points are shown. Click image to zoom in.

Download a flow chart for a Service Request Call process

Visio diagram of the Service Request Flowchart

PDF version

The Top 10 Flow Chart Symbols that you need to know

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You can import this flowchart to Lucidchart for Free! Follow these simple steps:

1. Download the Visio file of the Business Readiness Flowchart
2. Sign-up for a free Lucidchart account
3. On the "My Documents" page, click the "Import" dialogue box and select "Import Visio."
4. Select the file or drag and drop and click "Import."
5. Click "View Document" to see your flowchart