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Management links - Customer service
Category List > Customer Service
Sites related to the customer service industry.
Customer service is the provision of service to customers before, during and after a purchase (Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective. Prentice Hall. ISBN 0-13-185461-5).
Institute of Customer Service
The Institute publishes a range of research combining strategic insight into key customer trends and issues with practical recommendations and tools for customer service leaders.
What is customer service?
Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations.
Customer Service Zone
Customer Service Zone - The place to get help and learn about customer service issues. Learn about difficult customers, and develop your customer service skills.
Tips to Improve Customer Service
Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody.
Customer care is at the heart of all successful companies. It can help you develop a loyal customer base and improve relationships with your customers.
6 Keys to Improving Your Team's Customer Service Skills
How to make sure your customer service team is skilled, empathetic, and engaged
What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service.