Includes planing and design, core configuration, location specific settings, enablement (training), agent scripts and deployment of the agent desktop.
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Download the work breakdown structure (WBS) for a Service Cloud deployment
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- Download the Visio file
- Sign-up for a free Lucidchart account
- On the "My Documents" page, click the "Import" dialogue box and select "Import Visio."
- Select the file or drag and drop and click "Import."
- Click "View Document" to see your WBS
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