Includes planing and design, core configuration, location specific settings, enablement (training), agent scripts and deployment of the agent desktop. Click image to zoom in.

Download the work breakdown structure (WBS) for a Service Cloud deployment

Visio diagram of the business acquisition project work breakdown

PDF version

Don't have Visio? Use Lucidchart

You can import this WBS to Lucidchart for Free! Follow these simple steps:

1. Download the Visio file
2. Sign-up for a free Lucidchart account
3. On the "My Documents" page, click the "Import" dialogue box and select "Import Visio."
4. Select the file or drag and drop and click "Import."
5. Click "View Document" to see your WBS