This is an A-Z glossary of terms, from the 2009 edition. PRINCE2® is a registered trade mark of AXELOS Limited. <
The totality of features and inherent or assigned characteristics of a product, person, process, service and/or system that bears on its ability to show that it meets expectations or satisfies stated needs, requirements or specifications.
An independent check that products will be fit for purpose or meet requirements.
The process of monitoring specific project results to determine whether they comply with relevant standards and of identifying ways to eliminate causes of unsatisfactory performance.
A description of the quality specification that the product must meet, and the quality measurements that will be applied by those inspecting the finished product.
A systematic, structured assessment of a product carried out by two or more carefully selected people (the review team) in a planned, documented and organized fashion.
The coordinated activities to direct and control an organization with regard to quality.
Quality Management Strategy
A strategy defining the quality techniques and standards to be applied, and the various responsibilities for achieving the required quality levels, during a project.
quality management system
The complete set of quality standards, procedures and responsibilities for a site or organization. In the project context, ‘sites’ and ‘organizations’ should be interpreted as the permanent or semi-permanent organization(s) sponsoring the project work, i.e. they are ‘external’ to the project’s temporary organization. A programme
, for instance, can be regarded as a semi-permanent organization that sponsors projects – and it may have a documented quality management system.
Evidence kept to demonstrate that the required quality assurance and quality control activities have been carried out.
A register containing summary details of all planned and completed quality activities. The Quality Register is used by the Project Manager
and Project Assurance as part of reviewing progress.
quality review technique
A quality inspection technique with defined roles and a specific structure. It is designed to assess whether a product that takes the form of a document (or similar, e.g. a presentation) is complete, adheres to standards and meets the quality criteria agreed for it in the relevant Product Description
. The participants are drawn from those with the necessary competence to evaluate its fitness for purpose.
The tolerance identified for a product for a quality criterion defining an acceptable range of values. Quality tolerance is documented in the Project Product Description
(for the project-level quality tolerance) and in the Product Description
for each product to be delivered.
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