What does Quality Assurance mean?

Quality Assurance Quality Assurance (QA) is simply about making sure you use good quality processes to develop your products. It is important because better processes mean fewer product defects.
The more formal definition is a "group of activities for ensuring quality in the processes used to develop products."
Quality Assurance meaning and definition
In comparison to Quality Control - Quality Assurance is about the prevention of quality issues, whereas Quality Control is the detection of quality issues.

Quality Assurance Tools

  • Standards and metric development
  • Checklists
  • Peer Reviews
  • Product Reviews
  • Documentation
  • External or internal auditing
  • Lessons Learned and feedback from post-project reviews

Quality Management Plan Template

Quality Metrics Template


See all project management words

Methodology specific dictionaries / glossaries