The person or organization that will use the project's product or service.
Users are not necessarily the customer, project sponsor
, or project team
, as they may not use the final product or service. Both frontline workers and managers can be users. For example, managers may use task management software
for reporting, while engineers would use it for getting and managing their call out tasks.
Analysis of project stakeholders
often puts users in the low interest and low power category, however, they can have a significant impact on manager's perception of project success and should involved in requirements gathering, design and testing. See How to Analyse Stakeholders
and Stakeholder analysis exmaple