Overview of the role

Key responsibilities

• Managing a team of 8-10 Project Managers and their respective project teams under various models (e.g. fixed price, T&M, deliverable based, etc.)


• Meet or exceed revenue, utilization, margin and client satisfaction targets through the successful delivery of consulting and implementation projects.


• Actively lead and participate in front end sales cycles for significant new engagements.


• Define project management goals and deliverables that support business goals in collaboration with stakeholders.


• Build the core Project Management Services team through a combination of internal team enhancement and external hires.


• Present the implementation strategy to prospective customers, demonstrating the credibility of our delivery organization.


• Create new repeatable service offerings that streamline the implementation process.


• Participate in project governance and provide high level quality control.


• Track and forecast pipeline of consulting revenue and bookings for opportunities and existing engagements.


• Ensure the professional development of team members, keeping abreast of current and new IT methodologies, development and best practice project delivery and consulting.


• Develop project management tools and processes. Responsible for defining and managing the overall approach / methodology in-line with industry standards.


• Engage with customers and act as the management sponsor of key projects.


• Present directional ideas and strategies to the Management Team.

Skills and Experience

• A proven track record of leading professional services teams to successfully deliver on multiple projects and programs simultaneously within SaaS/Cloud environments.


• Strong understanding of the leading governance and implementation approaches to project office management and project management, with the ability to draw on these to implement a tailored, appropriate framework.


• Sound business sense and a market-driven approach, with the flexibility to modify approaches to achieve goals as information changes and events unfold.


• Skilled at building relationships and influencing stakeholders at all levels of the organization, including at the most senior levels.


• Skilled in articulating and presenting compelling value propositions for service offerings.


• Excellent communication skills, both written and oral.


• Strong decision-making skills including the ability to balance conflicting interest.


• Self-motivated with the ability to work well both independently and in a team orientated, collaborative environment.


• Experience of working in a multi-cultural environment.


• Ability to deal with ambiguity, find creative resolutions and drive for results.


• Ability to listen and respond objectively to new ideas.


• Strong management skills with the ability to coach and lead both virtual and actual teams.


• BA / BSc, in a computing or project management discipline, or equivalent.


• Project Management certification in PRINCE2, Agile, SCRUM or similar.