In the PMBOK Guide - Sixth Edition, a Quality Metrics is an output of process 8.1 Plan Quality Management.The quality metrics align with the Quality Management Plan and the Requirements documentation.
The template is fully editable with Excel and can be converted or changed to suit your project. The contents of the template is shown below.
Example Quality Metrics table
| QUALITY METRICS | |||||||
|---|---|---|---|---|---|---|---|
| ID | WBS ID | REQUIREMENT ID | DELIVERABLE NAME | QUALITY METRIC | MEASUREMENT METHOD | STATUS | NOTES AND ACTIONS |
| 1 | 1.12.1 | R-421 | Website average page speed load time |
Largest Contentful Paint less than 2.5s Cumulative Layout Shift: less than 0.1s |
Google Page Speed Insights | Test pending | Web dev team will measure at 1 month post launch. |
| 2 | 2 | N/A | User Acceptance Testing |
Defects found during UAT less than: 5 - critical 10 - High 20 - Medium |
Defects found during UAT will be logged on the Defect Tracking Log. The project manager will use it to calculate the number of defects that fall into each category. | Test pending | Defect tracking template |
| 3 | 1.12.3 | R-432 | Telephony routing | Deflect 30% of calls within 3 months of launch. | Telephony tool reporting | Test pending | Report ID 319. |
| 4 | 1.2 | R-11 | User Acceptance Testing | UAT to complete before code freeze on 10 December. | Project schedule (tracking gantt) | Passed | |
The contents of the Quality Metrics template
Document information
Enter the:
- Project name
- Project reference
- Date prepared
- Version number
Reference numbers
Record the deliverable's reference IDs so that it can be easily tracked. It usually makes sense for this to be the:
- Activity or product ID
- WBS ID
- Requirement ID
Deliverable name
Give the name of the deliverable or product.
Quality metrics
Describe the specific and measurable metric(s) that will be used to measure the quality of the deliverable.
Measurement method
Describe how you will measure whether the deliverable has met the required quality.
Status
Give a status for the quality assessment. For example, test pending, test in progress, passed, failed.
Notes and actions
Note down any further actions. For example, next steps for deliverables that have failed to meet their quality metric(s).
AI Chatbot Project – Example Quality Metrics
| QUALITY METRICS | |||||||
|---|---|---|---|---|---|---|---|
| ID | WBS ID | REQUIREMENT ID | DELIVERABLE NAME | QUALITY METRIC | MEASUREMENT METHOD | STATUS | NOTES AND ACTIONS |
| 1 | 1.1 | AI-01 | Response Accuracy | ≥ 90% of responses rated correct | Weekly manual audit of 100 sampled responses | Test pending | Use scoring rubric for consistency |
| 2 | 1.2 | AI-02 | Hallucination Control | ≤ 5% incorrect or fabricated responses | Benchmark dataset testing + manual review | Test pending | Focus on edge-case queries |
| 3 | 1.3 | AI-03 | User Satisfaction | ≥ 85% positive feedback | Thumbs up/down or 1–5 rating system | Test pending | Prompt users after key interactions |
| 4 | 1.4 | AI-04 | Response Time | ≤ 3 seconds average response time | System performance monitoring | Passed | Monitor peak usage separately |
Website / Web Application – Example Quality Metrics
| QUALITY METRICS | |||||||
|---|---|---|---|---|---|---|---|
| ID | WBS ID | REQUIREMENT ID | DELIVERABLE NAME | QUALITY METRIC | MEASUREMENT METHOD | STATUS | NOTES AND ACTIONS |
| 1 | 2.1 | WEB-01 | Page Load Performance | LCP ≤ 2.5s, CLS ≤ 0.1 | Google PageSpeed Insights | Test pending | Test mobile and desktop separately |
| 2 | 2.2 | WEB-02 | Cross-browser Compatibility | 100% functionality on Chrome, Edge, Safari | Manual and automated browser testing | Test pending | Include mobile browsers |
| 3 | 2.3 | WEB-03 | Accessibility Compliance | WCAG 2.1 AA compliance | Accessibility audit tools + manual testing | Test pending | Check keyboard navigation + screen readers |
| 4 | 2.4 | WEB-04 | Error Rate | < 1% of sessions result in errors | Error logging (e.g. Sentry) | Passed | Monitor after deployments |
Data & Reporting Project – Example Quality Metrics
| QUALITY METRICS | |||||||
|---|---|---|---|---|---|---|---|
| ID | WBS ID | REQUIREMENT ID | DELIVERABLE NAME | QUALITY METRIC | MEASUREMENT METHOD | STATUS | NOTES AND ACTIONS |
| 1 | 3.1 | DATA-01 | Data Accuracy | ≥ 99% data accuracy | Reconciliation against source systems | Test pending | Automate validation where possible |
| 2 | 3.2 | DATA-02 | Data Completeness | ≥ 98% records complete | Missing data checks | Test pending | Define mandatory fields clearly |
| 3 | 3.3 | DATA-03 | Report Timeliness | Reports generated within SLA (e.g. < 5 mins) | System timing logs | Passed | Monitor peak load performance |
| 4 | 3.4 | DATA-04 | Consistency Across Reports | No discrepancies between reports | Cross-report validation checks | Test pending | Use single source of truth where possible |
Download the template!
Excel download - Quality Metrics Template (.xls)
Excel download - Quality Metrics Template (.xlsx)
OpenDocument Spreadsheet - Quality Metrics Template (.ods)
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