eCommerce stakeholder list

Here are some of the roles, job titles, departments or groups who might be stakeholders for an eCommerce project. You can use this to generate a list of potential stakeholders or as a checklist in case you have missed any roles. This list is focused on eCommerce, some generic roles are listed but for a fuller generic checklist see stakeholder list.

For other stakeholder lists focussed on particular industries or project types try Big Data Stakeholders, Climate Change Stakeholders, ITIL stakeholders, IT project stakeholders, IT stakeholders mindmap, Construction stakeholders and Structured Settlement stakeholders.

Stakeholder	What to look for
Customer services	Department
Customers	End users
Marketing	Department
Web Master	Job title
Content Manager	Job title
Legal	Department
Procurement	Department
Finance	Department
Accounting	Department
Accounts receivables	Department
Logistics	Department
Warehouses	Department
Security	Department
IT security	Department
IT procurement	Department
Systems Architect	Job title
Technical Architect	Job title
Solutions Consultant	Job title
Buyers	Job title/role
Social Media team	Department
Retail suppliers	Supplier
Transport suppliers	Supplier
Call Centres	Department
Data Warehouse	Department
Operations	Department
Back office	Department
Knowledge Manager	Job title
Sales Directors	Job title
Sales Engineers	Job title
Directors of Commerce	Job title
eCommerce SMEs	Role
eCommerce Project Manager	Job title
Digital Marketing and eCommerce	Department
Developers	Role
VP/Head eCommerce	Job title
eCommerce Consultants	Job title
Customer Care	Department
Cloud Operations	Department
Product Management	Department
Global eCommerce Director	Job title
eCommerce Programme Manager	Job title
Distributer sales	Department
Regional sales	Department
Employees	End users

Industry stakeholder lists

Stakeholder lists focusing on specific project types or industries:

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