Here are some of the roles, job titles, departments or groups who might be stakeholders for an eCommerce project. You can use this to generate a list of potential stakeholders or as a checklist in case you have missed any roles. This list is focused on eCommerce, some generic roles are listed but for a fuller generic checklist see
stakeholder list.
For other stakeholder lists focused on particular industries or project types try
Big Data Stakeholders,
Climate Change Stakeholders,
ITIL stakeholders,
IT project stakeholders,
IT stakeholders mindmap,
Construction stakeholders and
Structured Settlement stakeholders.
| Stakeholder |
What to look for |
| Customer services | Department |
| Customers | End users |
| Marketing | Department |
| Web Master | Job title |
| Content Manager | Job title |
| Legal | Department |
| Procurement | Department |
| Finance | Department |
| Accounting | Department |
| Accounts receivables | Department |
| Logistics | Department |
| Warehouses | Department |
| Security | Department |
| IT security | Department |
| IT procurement | Department |
| Systems Architect | Job title |
| Technical Architect | Job title |
| Solutions Consultant | Job title |
| Buyers | Job title/role |
| Social Media team | Department |
| Retail suppliers | Supplier |
| Transport suppliers | Supplier |
| Call Centres | Department |
| Data Warehouse | Department |
| Operations | Department |
| Back office | Department |
| Knowledge Manager | Job title |
| Sales Directors | Job title |
| Sales Engineers | Job title |
| Directors of Commerce | Job title |
| eCommerce SMEs | Role |
| eCommerce Project Manager | Job title |
| Digital Marketing and eCommerce | Department |
| Developers | Role |
| VP/Head eCommerce | Job title |
| eCommerce Consultants | Job title |
| Customer Care | Department |
| Cloud Operations | Department |
| Product Management | Department |
| Global eCommerce Director | Job title |
| eCommerce Programme Manager | Job title |
| Distributer sales | Department |
| Regional sales | Department |
| Employees | End users |
Industry stakeholder lists
Stakeholder lists focusing on specific project types or industries:
By T Morphy. stakeholdermap.com.