There are 100 stakeholders listed here, but job titles will vary between countries. As technology and Hospital provision evolve, new roles will appear. That said, it will be a helpful starting point!
- Interface Stakeholders - people who work internally and externally to the Hospital. For example, Trustees and Senior Staff who represent the Hospital's interests.
- Internal Stakeholders - people who operate within an organization, in this case generally Hospital staff.
- External Stakeholders - stakeholders who are impacted or impact the Hospital, but are not employed by the Hospital. They fall into three categories:
- people who provide inputs like suppliers and those who rely on the hospital outputs,
- competitors and
- special interest groups.
| Key Hospital Stakeholders | Stakeholder Type |
|---|---|
| Accident and Emergency Staff | Internal |
| Accreditation (licensing agencies) | External |
| Assistant Practitioners | Internal |
| Associations e.g. Muslim Doctors Association (United Kingdom) | External |
| Audiologists | Internal |
| Board of trustees | Interface |
| Cardio-Respiratory Team | Internal |
| Carers | External |
| Catering Staff | Internal |
| Charge Hands | Internal |
| Charge Nurses | Internal |
| Chefs | Internal |
| Chief Executive | Internal |
| Chief Financial Officer | Internal |
| Chief Nursing Officer | Internal |
| Civil servants (United Kingdom) | External |
| Clinical Coders | Internal |
| Commissioners | Interface |
| Community Health Centers | External |
| Corporate office | Interface |
| Key Hospital Stakeholders | Stakeholder Type |
|---|---|
| Department of Health and Social Care (United Kingdom) | External |
| Dietitians | Internal |
| Dining Assistants | Internal |
| Discharge Co-coordinators | Internal |
| Doctors (On Hospital staff) | Internal |
| Domestic Staff | Internal |
| Elected public officials | External |
| Electro-Biomedical Engineers | Internal |
| Estate Technicians | Internal |
| Federal government (United States) | External |
| General Practitioners (United Kingdom) | External |
| Health and Social Care Regulators e.g. General Medical Council (United Kingdom) | External |
| Health maintenance organizations | External |
| Health Visitors | Interface |
| Health workers | External |
| Healthcare Assistants | Internal |
| Hospital management | Internal |
| Housekeepers | Internal |
| Labor unions | External |
| Laundry Staff | Internal |
| Local authority (United Kingdom) | External |
| Local business/industry | External |
| Local residents | External |
| Local service providers | External |
| Maintenance Staff | Internal |
| Maternity Support Worker | Internal |
| Matrons | Internal |
| Matron's Assistants | Internal |
| Maxillofacial Nurses | Internal |
| Media | External |
| Medical Imaging Assistants | Internal |
| Medical school officials | Interface |
| Medical staff | Interface |
| Medical Students | Interface |
| Medical Technicians | Internal |
| Midwives | Internal |
| Newborn Hearing Screeners | Internal |
| Non physician professional staff | Internal |
| Nonprofessional staff | Internal |
| Nurse Specialists | Internal |
| Nurses | Internal |
| Occupational Therapists | Internal |
| Oral Surgery Nurses | Internal |
| Other hospitals | External |
| Outpatient Staff | Interface |
| Painters and Decorators | Internal |
| Paramedics | Internal |
| Patients | External |
| Payroll Officers | Internal |
| Pharmacists | Interface |
| Phlebotomists | Internal |
| Physicians | Interface |
| Physiotherapists | Internal |
| Play Specialists | Internal |
| Political pressure groups | External |
| Porters | Internal |
| Practice Education Facilitators | Internal |
| Quality Assurance Staff | Internal |
| Radiographers | Internal |
| Receptionist Staff | Internal |
| Referrers e.g. Doctors, | Interface |
| Secretary of State for Health (UK ministerial role in government) | External |
| Security | Internal |
| Senior Nurses | Internal |
| Sisters | Internal |
| Social Workers | Interface |
| Speech Therapist | Internal |
| Staff Nurse | Internal |
| State government | External |
| Sterile Services Department | Internal |
| Stores Team | Internal |
| Surgeons | Internal |
| Therapies Assistant | Internal |
| Third party payers | External |
| USA Department of Health and Human Services | External |
| Visitors | External |
| Volunteers e.g. friends of the hospital | External |
| Walk-in clinics | External |
| Ward Clerks | Internal |
| Ward Managers | Internal |
PDF download - Download this Hospital Stakeholder List (PDF)
References
Fottler, Myron D.; Blair, John D.; Whitehead, Carlton J.; Laus, Michael D.; Savage G.; 1989. Assessing key stakeholders: Who matters to hospitals and why? Hospital and Health Services Administration; Winter 1989; 34, 4; ABI/INFORM Global pg. 525. Available at https://www.researchgate.net/publication/1300255Examples of Stakeholders in Healthcare
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