This is a hospital-specific stakeholder checklist for identifying the people, teams and external organisations involved in running, using or supporting a hospital.

It is particularly useful for hospital projects, service changes, estates work, digital implementations, operational improvement and other work taking place within or directly affecting a hospital.

There are 100 hospital stakeholders listed below. Job titles vary between countries and organisations, so use the list as a prompt rather than assuming every role will apply to every hospital.

How the hospital stakeholder list is organised

The original list uses three stakeholder types adapted from the hospital stakeholder categorisation discussed by Fottler et al.:

• Internal stakeholders — people and teams working within the hospital, including clinical, operational, administrative and support staff.
• External stakeholders — people and organisations outside the hospital that use, influence, regulate, supply or are affected by hospital services.
• Interface stakeholders — stakeholders whose role connects the hospital with external organisations, services or communities.

Some roles could reasonably fit more than one category. The classification is therefore best used as a prompt for stakeholder identification rather than as a strict organisational model. See Fottler et al. in the references below.

List of 100 hospital stakeholders

Work through the list and select the roles relevant to your hospital, service or project. Consider both the people who deliver hospital services and those who depend on, influence or support them.

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References

Fottler, Myron D.; Blair, John D.; Whitehead, Carlton J.; Laus, Michael D.; Savage G.; 1989. Assessing key stakeholders: Who matters to hospitals and why? Hospital and Health Services Administration; Winter 1989; 34, 4; ABI/INFORM Global pg. 525. Available at https://www.researchgate.net/publication/1300255

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