This lists some of the people, departments or groups who may be stakeholders for a Hospital. You can use this to generate a list of potential stakeholders or as a checklist in case you have missed any.
There are
100 stakeholders listed here, but this isn't an exhaustive checklist, job titles will vary between countries and as technology and Hospital provision evolves new roles will appear and others will change, that said we hope it will be a useful starting point!
The Stakeholders are categorised by:
- Interface Stakeholders - those who function internally and externally to the Hospital. For example Trustees and Senior Staff who represent the Hospital's interests.
- Internal Stakeholders - those who operate within an organisation, in this case generally Hospital staff.
- External Stakeholders - stakeholders who are impacted or impact the Hospital, but are not employed by the Hospital. According to x and x they fall into three categories:
- those that provide inputs like suppliers and those that rely on the hospital outputs,
- competitors and
- special interest groups.
The above categorisation is used by
Fottler, Myron D. et al in their paper
Assessing key stakeholders: Who matters to hospitals and why?. In collating a usuable stakeholder list for real-world stakeholer analysis we found the
Interface category difficult to apply. We noticed that many Stakeholders fall clearly into either Internal or External, but also could be described as 'Interfacing'. That said, some Interface stakeholders are suggested below.
| Key Hospital Stakeholders | Stakeholder Type |
|---|
| Accident and Emergency Staff | Internal |
| Accreditation (licensing agencies) | External |
| Assistant Practitioners | Internal |
| Associations e.g. Muslim Doctors Association (United Kingdom) | External |
| Audiologists | Internal |
| Board of trustees | Interface |
| Cardio-Respiratory Team | Internal |
| Carers | External |
| Catering Staff | Internal |
| Charge Hands | Internal |
| Charge Nurses | Internal |
| Chefs | Internal |
| Chief Executive | Internal |
| Chief Financial Officer | Internal |
| Chief Nursing Officer | Internal |
| Civil servants (United Kingdom) | External |
| Clinical Coders | Internal |
| Commissoners | Interface |
| Community Health Centers | External |
| Corporate office | Interface |
Download this Stakeholder List in PDF
Download this Stakeholder List in PDF
| Key Hospital Stakeholders | Stakeholder Type |
|---|
| Department of Health and Social Care (United Kingdom) | External |
| Dieticians | Internal |
| Dining Assistants | Internal |
| Discharge Co-ordinators | Internal |
| Doctors (On Hospital staff) |
Internal |
| Domestic Staff | Internal |
| Elected public officials | External |
| Electro-Biomedical Engineers | Internal |
| Estate Technicians | Internal |
| Federal government (United States) | External |
| General Practitioners (United Kingdom) | External |
| Health and Social Care Regulators e.g. General Medical Council (United Kingdom) | External |
| Health maintenance organisations | External |
| Health Visitors | Interface |
| Health workers | External |
| Healthcare Assistants | Internal |
| Hospital management | Internal |
| Housekeepers | Internal |
| Labor unions | External |
| Laundry Staff | Internal |
| Local authority (United Kingdom) | External |
| Local business/industry | External |
| Local residents | External |
| Local service providers | External |
| Maintenance Staff | Internal |
| Maternity Support Worker | Internal |
| Matrons | Internal |
| Matron's Assistants | Internal |
| Maxillofacial Nurses | Internal |
| Media | External |
| Medical Imaging Assistants | Internal |
| Medical school officials | Interface |
| Medical staff | Interface |
| Medical Students | Interface |
| Medical Technicians | Internal |
| Midwives | Internal |
| Newborn Hearing Screeners | Internal |
| Nonphysician professional staff | Internal |
| Nonprofessional staff | Internal |
| Nurse Specialists | Internal |
| Nurses | Internal |
| Occupational Therapists | Internal |
| Oral Surgery Nurses | Internal |
| Other hospitals | External |
| Outpatient Staff | Interface |
| Painters and Decorators | Internal |
| Paramedics | Internal |
| Patients | External |
| Payroll Officers | Internal |
| Pharmacists | Interface |
| Phlebotomists | Internal |
| Physicians | Interface |
| Physiotherapists | Internal |
| Play Specilists | Internal |
| Political pressure groups | External |
| Porters | Internal |
| Practice Education Facilitators | Internal |
| Quality Assurance Staff | Internal |
| Radiographers | Internal |
| Receptionist Staff | Internal |
| Referrers e.g. Doctors, | Interface |
| Secretary of State for Health (UK ministeral role in government) | External |
| Security | Internal |
| Senior Nurses | Internal |
| Sisters | Internal |
| Social Workers | Interface |
| Speech Therapist | Internal |
| Staff Nurse | Internal |
| State government | External |
| Sterile Services Department | Internal |
| Stores Team | Internal |
| Surgeons | Internal |
| Therapies Assistant | Internal |
| Third party payers | External |
| USA Department of Health and Human Services | External |
| Visitors | External |
| Volunteers e.g. friends of the hospital | External |
| Walk-in clinics | External |
| Ward Clerks | Internal |
| Ward Managers | Internal |
Download this Stakeholder list
References
Fottler, Myron D.; Blair, John D.; Whitehead, Carlton J.; Laus, Michael D.; Savage G.; 1989.
Assessing key stakeholders: Who matters to hospitals and why? Hospital and Health Services Administration; Winter 1989; 34, 4; ABI/INFORM Global pg. 525. Available at
https://www.researchgate.net/publication/1300255
Examples of Stakeholders in Healthcare
Industry stakeholder lists
Stakeholder lists focusing on specific
project types or industries: