Continual Service Improvement

(ITIL Continual Service Improvement) A stage in the lifecycle of a service. Continual service improvement ensures that services are aligned with changing business needs by identifying and implementing improvements to IT services that support business processes. The performance of the IT service provider is continually measured and improvements are made to processes, IT services and IT infrastructure in order to increase efficiency, effectiveness and cost effectiveness. Continual service improvement includes the seven-step improvement process. Although this process is associated with continual service improvement, most processes have activities that take place across multiple stages of the service lifecycle. See also Plan-Do-Check-Act.

Methodology specific dictionaries / glossaries

• View the Agile Dictionary
• Managing Successful Programmes (MSP) Dictionary
• Prince 2 glossary of terms
• Full ITIL glossary of terms
• See also Risk Management Dictionary.