- A - acceptance to availability plan
- B - back-out to business unit
- C - call to customer-facing service
- D - dashboard to driver
- E - early life support (ELS) to external service provider
- F - facilities management to functional escalation
- G to H - gap analysis to hot standby
- I - identity to ITIL
- J to K - job description to known error record
- L - lifecycle to live environment
- M - maintainability to monitoring
- N - near-shore to notional charging
- O - objective to overhead
- P - pain value analysis to PRojects IN Controlled Environments (PRINCE2)
- Q - qualification to quick win
- R - RACI to running costs
- S - Sarbanes-Oxley (SOX) to system management
- T - tactical to Type III service provider
- U - underpinning contract (UC) to utility
- V - validation to vulnerability
- W - warm standby to workload
This is the official Dictionary of terms for ITIL, which is a set of practices for IT Service Management. ITIL® is a registered trade mark of AXELOS Limited.
Copyright © AXELOS Limited 2012. All rights reserved. Material is reproduced with the permission of AXELOS
Read more on ITIL
ITIL Mindmap - the ITIL method mapped out using mindmeister mindmapping.
Read more on ITIL
ITIL Mindmap - the ITIL method mapped out using mindmeister mindmapping.
Other Dictionaries
Agile Dictionary.Managing Successful Programmes (MSP) glossary of terms.
PRINCE2 glossary of terms.
Risk Management Dictionary.