Flow charts are a diagrammatic representation of the inputs, outputs and steps that make up a business process. stakeholdermap.comFlow charts use a widely recognised set of symbols and conventions to document a process, this makes them easy to read and a useful early step in BPM.
[Business Process] Maps and flowcharts help make work visible. Increased visibility improves communication and understanding, and provides a common frame of reference for those involved with the work process. Damelio, R. 1996, pg. 1
Flow Chart examples from real world projectsThese Flow Charts were created for real world projects.
This flow chart documents a call handling process for a service request. The service request could be for anything and starts with a customer contacting a call-center agent, with activities and key decision points shown.
An example of a flow chart documenting a complex scrutiny /compliance process combined with a timeline. The process crosses multiple functions, using 'columns' to show the tasks between functions and 'rows' to show the actvities against a timeline. Some activities are given dates e.g. for review meetings. Annotations are also used to provide more detail on key tasks.
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Example Flow Charts - references and further readingDamelio, R. (1996) The Basics of Process Mapping, Taylor & Francis. Latest edition.
Office of Government Commerce (2009), Managing Successful Projects with PRINCE2: 2009 Edition, London: TSO.
Rudolf Melik, (2015).The Rise of the Project Workforce: Managing People and Projects in a Flat World, John Wiley & Sons.